Ticket Types API

Base URL: /api/helpdesk/types

List Types

curl -X GET http://localhost/api/helpdesk/types \
  -H "Accept: application/json"

Response (200):

{
  "current_page": 1,
  "data": [
    {
      "id": 1,
      "title": "Bug Report",
      "description": "Report a software defect",
      "color_background": "#EF4444",
      "color_foreground": "#ffffff",
      "is_active": true,
      "created_at": "2026-02-05T12:00:00.000000Z",
      "updated_at": "2026-02-05T12:00:00.000000Z",
      "deleted_at": null,
      "background_color": "#EF4444",
      "foreground_color": "#ffffff",
      "color_scheme": "background-color: #EF4444; color: #ffffff;"
    }
  ],
  "per_page": 15,
  "total": 1
}

Show Type

curl -X GET http://localhost/api/helpdesk/types/1 \
  -H "Accept: application/json"

Response (200):

{
  "id": 1,
  "title": "Bug Report",
  "description": "Report a software defect",
  "color_background": "#EF4444",
  "color_foreground": "#ffffff",
  "is_active": true,
  "created_at": "2026-02-05T12:00:00.000000Z",
  "updated_at": "2026-02-05T12:00:00.000000Z",
  "deleted_at": null,
  "background_color": "#EF4444",
  "foreground_color": "#ffffff",
  "color_scheme": "background-color: #EF4444; color: #ffffff;"
}

Response (404):

{
  "error": {
    "message": "Record not found",
    "status": 404
  }
}

Create Type

curl -X POST http://localhost/api/helpdesk/types \
  -H "Accept: application/json" \
  -H "Content-Type: application/json" \
  -d '{
    "title": "Bug Report",
    "description": "Report a software defect",
    "color_background": "#EF4444",
    "is_active": true
  }'

Response (201):

{
  "id": 1,
  "title": "Bug Report",
  "description": "Report a software defect",
  "color_background": "#EF4444",
  "color_foreground": "#ffffff",
  "is_active": true,
  "created_at": "2026-02-05T12:00:00.000000Z",
  "updated_at": "2026-02-05T12:00:00.000000Z",
  "deleted_at": null,
  "background_color": "#EF4444",
  "foreground_color": "#ffffff",
  "color_scheme": "background-color: #EF4444; color: #ffffff;"
}

Fields

Field	Type	Required	Description
`title`	string	Yes	Type name (max 255)
`description`	string	No	Description of the type
`color_background`	string	No	Background hex color (e.g. #EF4444)
`color_foreground`	string	No	Foreground hex color (auto-calculated if omitted)
`is_active`	boolean	No	Whether the type is active (default true)

Update Type

curl -X PUT http://localhost/api/helpdesk/types/1 \
  -H "Accept: application/json" \
  -H "Content-Type: application/json" \
  -d '{
    "title": "Bug Report - Critical"
  }'

Response (200):

{
  "id": 1,
  "title": "Bug Report - Critical",
  "..."
}

Deactivate a Type

curl -X PUT http://localhost/api/helpdesk/types/1 \
  -H "Accept: application/json" \
  -H "Content-Type: application/json" \
  -d '{
    "is_active": false
  }'

Delete Type

curl -X DELETE http://localhost/api/helpdesk/types/1 \
  -H "Accept: application/json"

Response (200):

{
  "message": "Type deleted"
}

XML Responses

Request XML by setting the Accept header:

curl -X GET http://localhost/api/helpdesk/types/1 \
  -H "Accept: application/xml"

Response:

<?xml version="1.0"?>
<response>
  <id>1</id>
  <title>Bug Report</title>
  <description>Report a software defect</description>
  <color_background>#EF4444</color_background>
  <color_foreground>#ffffff</color_foreground>
  <is_active>1</is_active>
</response>

Error Responses

Validation Error (422)

{
  "message": "The title field is required.",
  "errors": {
    "title": ["The title field is required."]
  }
}

Not Found (404)

{
  "error": {
    "message": "Record not found",
    "status": 404
  }
}